process enhancement ...

Most of the processes of customer management, supply chain management and enterprise management can be enhanced with eBusiness tactics.

eBusiness tactics for Customer Management include:

  • Sales Channel Management
  • Customer Relationship Management
  • Marketing Automation
  • Customer-Facing Platforms
  • Call Center Support
  • Self-Service
  • Personalization

eBusiness tactics for Supply Chain Management include:

  • Demand Planning / Forecasting
  • Fullfilment
  • Logistics
  • Distribution Planning
  • Warehouse / Transportation Management
  • Supplier-Facing Platform

eBusiness tactics for Enterprise Management include:

  • Human Resource Management / Training / Team Building / Internal Corporate Communications
  • Inventor/Asset Management
  • Finance and Administration
  • Procurement
  • Operations Planning and Execution
  • Product Development / Design Collaboration
  • Research and Development

 

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